Terms of service

OVERVIEW

Welcome to Puppia US Official Store (“we”, “us”, or “our”).
Puppia US Official Store operates this website and store, including all related content, features, tools, products, and services to provide you with a curated shopping experience (collectively, the “Services”).
Our store is powered by Shopify, which enables us to provide these Services to you.

These Terms of Service (“Terms”) together with our policies referenced herein describe your rights and responsibilities when using our Services.
By visiting, interacting with, or making a purchase through our website shop.puppiaus.com, you agree to these Terms and our Privacy Policy and Return & Refund Policy.
If you do not agree, please do not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state of residence and that you consent to any of your minor dependents using the Services.
When using our Services, you may be asked to provide information such as your name, email address, billing and shipping address, and payment details.
You agree that all information you provide is accurate, current, and complete.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

SECTION 2 – OUR PRODUCTS

We make every effort to display our products as accurately as possible.
However, actual colors and finishes may vary depending on your device settings.
All product descriptions and prices are subject to change at any time without notice.
We reserve the right to discontinue products at any time and to limit the quantities available for sale.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase.
We reserve the right to accept or decline any order at our discretion.
Your order is not accepted until payment has been processed and confirmed.
Please review your order carefully before submitting; changes or cancellations may not be possible once processing begins.
All purchases are subject to our Return & Refund Policy.
You agree that your purchases are for personal use only and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, promotions, and discounts are subject to change without notice.
The price charged will be the price in effect at the time your order is placed.
Unless otherwise indicated, prices do not include taxes, shipping, or handling fees.
You agree to provide accurate payment and billing information.
You represent and warrant that you are authorized to use the payment method provided and will pay all applicable charges.

SECTION 5 – SHIPPING AND DELIVERY

Orders typically ship within 1–2 business days.
Delivery times are estimates and not guaranteed.
We are not liable for delays caused by carriers or circumstances beyond our control.
Once a package is transferred to the carrier, title and risk of loss pass to you.
For details, please review our Shipping Policy. 

SECTION 6 – INTELLECTUAL PROPERTY

All trademarks, brand names, product designs, text, graphics, and media displayed on our site are owned by Puppia US Official Store, its affiliates, or licensors.
You may not reproduce, distribute, modify, or use any content without prior written permission.
Unauthorized use may violate intellectual property laws.
All rights not expressly granted are reserved by Puppia US Official Store.

SECTION 7 – THIRD-PARTY LINKS AND TOOLS

Our Services may include links to third-party websites or tools.
We do not control or endorse such third-party content and are not responsible for any damages resulting from their use.
Your use of third-party services is at your own risk and subject to their terms and conditions.

SECTION 8 – RELATIONSHIP WITH SHOPIFY

Our store is hosted on Shopify Inc., which provides the e-commerce platform allowing us to sell products to you.
All purchases made through shop.puppiaus.com are between you and Puppia US Official Store.
Shopify is not responsible for your purchases, returns, or disputes arising from your transactions.
By using our Services, you release Shopify from any claims related to your purchases with us.

SECTION 9 – PRIVACY POLICY

Your personal information is handled in accordance with our Privacy Policy.
Because our store is hosted by Shopify, certain data may be processed by Shopify in order to operate the platform securely and efficiently.

SECTION 10 – USER CONTENT AND FEEDBACK

If you submit reviews, comments, or feedback (“Feedback”), you grant Puppia US Official Store a worldwide, perpetual, royalty-free license to use and display such Feedback for business and promotional purposes.
We reserve the right to remove any Feedback deemed inappropriate or unlawful.

SECTION 11 – ERRORS AND INACCURACIES

Occasionally, there may be information on our site that contains typographical errors or inaccuracies.
We reserve the right to correct, update, or cancel orders if any information is inaccurate, even after you have placed your order.

SECTION 12 – PROHIBITED USES

You agree not to use our Services:

  • For any unlawful purpose

  • To violate any law or regulation

  • To infringe upon intellectual property rights

  • To harass, abuse, or harm others

  • To submit false information

  • To upload viruses or malicious code

  • To collect data from other users without consent

We reserve the right to suspend or terminate your account if we determine you have violated these Terms.

SECTION 13 – DISCLAIMER OF WARRANTIES

Our Services and all products provided are offered “as is” and “as available” without any warranty of any kind, express or implied.
We do not guarantee uninterrupted access, error-free operation, or accuracy of content.
Some jurisdictions do not allow limitations on implied warranties, so certain exclusions may not apply to you.

SECTION 14 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Puppia US Official Store, its affiliates, employees, or service providers shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our Services or products, even if advised of such possibility.

SECTION 15 – INDEMNIFICATION

You agree to indemnify and hold harmless Puppia US Official Store, Shopify, and their affiliates from any claims, losses, or damages resulting from your breach of these Terms or your misuse of the Services.

SECTION 16 – GOVERNING LAW

These Terms of Service and any disputes shall be governed by and construed under the laws of the State of New Jersey, USA, without regard to conflict of law principles.
You agree to submit to the exclusive jurisdiction of courts located in New Jersey.

SECTION 17 – CHANGES TO THESE TERMS

We may update or modify these Terms from time to time.
Any material changes will be posted on this page with a revised “Last updated” date.
Your continued use of our Services after any updates constitutes your acceptance of the revised Terms.

SECTION 18 – CONTACT INFORMATION

Questions about these Terms of Service should be directed to:

Puppia US Official Store
Email: info@puppiaus.com